Shipping and Delivery

Delivery options (together with fees) will be presented at checkout and are dependent upon the location the parcel needs to be delivered to.

We are currently using Couriers Please and Australia Post.

Please note that if your parcel needs to be sent to a PO Box, Parcel Locker, and similar, only Auspost should be selected.

Yes, you can.

But please make sure you select Australia Post as the preferred option, no other courier allow deliveries to PO Boxes, Parcel Collect or Parcel Lockers.

Free shipping applies on orders over AUD45 to be delivered at any of the following suburbs/postal codes:

3165 - Bentleigh East

3167 - Oakleigh South

3169 - Clarinda / Clayton South

3171 - Springvale

3172 - Dingley Village / Springvale South

3173 - Keysborough

3189 - Moorabbin / Moorabbin East

3190 - Highett

3192 - Cheltenham

3194 - Mentone / Moorabbin Airport

3195 - Aspendale / Aspendale Gardens / Braeside / Mordialloc / Parkdale / Waterways

3202 - Heatherton

Times vary based on the location where the parcel needs to be delivered to and the selected carrier, but averages are as follow:

- VIC Metro: 1-3 business days

- Rest of VIC: Up to 5 business days

- Rest of major cities: Up to 7 business days

- Regional locations: Up to 12 business days

Please note: Shipping times are a guideline only and subject to change.

You may experience longer delivery times due to wild weather, or other postal service delivery issues that are unforeseen or unavoidable events beyond our reasonable control.

Online orders are processed and shipped from Dingley Village, Victoria and so we follow Victorian Public Holidays.

Most orders placed from Monday to Thursday (excluding holidays) will be processed and dispatched the following business day.

If your order is submitted on Friday, over a weekend or on a public holiday it will be processed and sent out over the following business day (Monday – Friday).

If there is an specific matter with your order you need us to consider, please don't hesitate to share it in the delivery message field at checkout, and/or send us an email (hello@hispanicpantry.com.au) mentioning the order number.

All orders where delivery has been paid, shall receive an email with tracking information soon after your order has been processed, and a label has been assigned.

If your order applies for local delivery (only available for certain postcodes within Melbourne Metro), you will receive an update once you order is ready for delivery.

If you have already checked the tracking information and the order is flagged as delayed or its whereabouts unknown, then send us an email (hello@hispanicpantry.com.au) with your order details.

We can work it out with carrier on your behalf and keep you posted on next steps.

However, if you decide to make a claim directly with carrier - through the tracking system - they will be able to help you out but they will not notify us, and they won't allow us to assist until their investigation is over.

If order has been declared as lost or damaged, you can start a claim directly through the link at the bottom.

Please send us an email to hello@hispanicpantry.com.au and we will try to get back to you within 24hrs.