FAQ

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Find below the most relevant questions we thought you might interested in. If you cannot find what you are after please don't hesitate to let us know; we are here to help!

All prices within the website are in Australian dollars (AUD)

We do offer wholesale prices for applicable businesses. Please submit an enquire in our Contact page.

All orders are shipped from our warehouse in Dingley Village (VIC) to any location within Australia.

International orders are welcome, but shipping fees won’t be provided at checkout. Please provide a list of requested products and we will forward a shipping quote in no time.

All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client.

Please get in touch with us: hello@hispanicpantry.com.au

Delivery options (together with fees) will be presented at checkout and are dependent upon the location the parcel needs to be delivered to.

Yes, you can.

But please make sure you select Australia Post as the preferred option, Sendle does not allow deliveries to PO Boxes, Parcel Collect or Parcel Lockers.

Free shipping apply to orders over AUD45 to be delivered at any of the following suburbs/postal codes:

3165 - Bentleigh East

3167 - Oakleigh South

3169 - Clarinda / Clayton South

3171 - Springvale

3172 - Dingley Village / Springvale South

3173 - Keysborough

3189 - Moorabbin / Moorabbin East

3190 - Highett

3192 - Cheltenham

3194 - Mentone / Moorabbin Airport

3195 - Aspendale / Aspendale Gardens / Braeside / Mordialloc / Parkdale / Waterways

3202 - Heatherton

Times vary based on the location where the parcel needs to be delivered to and the selected carrier, but averages are as follow:


- VIC Metro: 1-3 business days
- Rest of VIC: Up to 5 business days
- Rest of major cities: Up to 7 business days
- Regional locations: Up to 12 business days


Please note: Shipping times are a guideline and subject to change. You may experience longer delivery times due to wild weather, or other postal service delivery issues that are unforeseen or unavoidable events beyond our reasonable control. Online orders are processed and shipped from Dingley Village, Victoria and so we follow any Victorian Public Holidays.

We know how much you want your order so we try our best to dispatch orders as immediate as possible.

Most orders placed before 12pm AEST – Monday to Thursday (excluding holidays) – will be dispatched the following business day. If you place your order on Friday, over a weekend or on a public holiday it will be processed and sent out over the following business day (Monday – Friday).

If order is urgent, please dont hesitate to share it in the delivery message field at checkout, and/or send us an email with the order number.

All orders where delivery has been paid, shall receive an email with tracking information once your order has been processed.

If your order applies for local delivery (only available for certain postcodes within Melbourne Metro), you will receive an update once you order is ready for delivery.

Once orders are placed, they are not able to be edited, added to or cancelled.


If you need to modify anything, please send us an email to hello@hispanicpantry.com.au as soon as possible. We will try it to sort you out but possible only if the order has not been processed already.

Ideally, send us an email (hello@hispanicpantry.com.au) with your order details.

We can work it out with carrier on your behalf and keep you posted on next steps. If you decide to make a claim directly with carrier - through the tracking system - they will be able to help you but please note they will not notify us, and we are not allowed to assist you with refund/replacement until investigation is over.

No matter the issue with your parcel, please let us know as soon as possible, ideally by email so we have everything in writing.


If the parcel is damaged or lost, we will issue a claim with carrier but most likely we will process a refund of the purchase price or replacement of the item as well as the postage cost.

In any case, please take photos before tossing anything away; we will need those to submit and proceed with claim.

To receive a discount, codes must be added at the time of purchase during the checkout process.

Unfortunately, if you forget to enter your discount code for an order that has already been placed we cannot retroactively apply the discount code to the order.

If you were trying to use a code which is about to expire, get in touch with us for more info on how we could extend validation period.

Please send us an email to hello@hispanicpantry.com.au and we will try to get back to you in less than 24hrs.